Orders & Shipping
How long does delivery take?
UK orders typically arrive within 3–5 business days. International orders may take 7–14 business days depending on your location.
Do you offer free shipping?
Yes! Use code FREESHIP at checkout to get free shipping on your order.
Can I track my order?
Absolutely. Once your order is dispatched, you'll receive a tracking link by email.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please visit our Refund Policy page for full details.
How do I start a return?
Contact us via our Contact page and we'll guide you through the process.
Products
Are your sleep aids natural?
Yes — our Natural Sleep Aids range is made with carefully selected natural ingredients to support healthy, restful sleep without harsh chemicals.
Are your products safe for babies and children?
Our Baby & Kids Sleep range is specifically designed with little ones in mind, using gentle, child-safe materials. Always follow the product guidelines provided.
How do I choose the right product for me?
Not sure where to start? Check out our Sleep Guide for expert tips, or feel free to get in touch — we're happy to help.
General
Where are you based?
LumaSnooze is a UK-based brand, passionate about helping people across the world sleep better.
How can I contact you?
You can reach us via our Contact page. We aim to respond within 1–2 business days.