Shipping policy
Thank you for shopping with LumaSnooze. We're committed to getting your sleep wellness products to you as quickly as possible.
Processing Time All orders are processed within 1–3 business days of payment confirmation. You will receive an email with tracking information once your order has been dispatched.
Delivery Times
- United Kingdom: 7–14 business days
- Europe: 10–18 business days
- Rest of World: 14–21 business days
Delivery times are estimates and may vary due to customs processing or carrier delays.
Order Tracking Once your order ships, you'll receive a tracking number by email. Please allow 2–5 business days for tracking to update after dispatch.
Customs & Import Duties International orders may be subject to customs fees imposed by your country. These are the responsibility of the customer.
Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us and we'll investigate with the carrier on your behalf.